Refund policy

Refund & Returns Policy

At Workplace Adjustments, the majority of our products are specialist, made-to-measure, or bespoke items, selected to support individuals with specific musculoskeletal conditions or disabilities. Our recommendations are informed by expert-led assessment services and evidence-based ergonomic principles, ensuring each product is appropriate for the user’s needs.

Bespoke & Specialist Products

Due to the personalised nature of many of our products, bespoke, made-to-order, or specialist items are non-returnable and non-refundable. These products are sourced or configured specifically following professional guidance and cannot be resold or repurposed.

We strongly encourage customers to engage with our assessment and advisory services prior to purchase, as this significantly reduces the risk of unsuitable selection and ensures the best possible outcome.

Faulty or Damaged Items

If an item is found to be faulty, damaged in transit, or incorrect on delivery, please notify us within 7 days of receipt. Faulty items will be inspected and, where confirmed, will be repaired, replaced, or refunded in line with manufacturer warranties and consumer protection laws.

General Returns

Standard, non-bespoke items may be eligible for return only where explicitly stated on the product page and must be unused, in original packaging, and returned within the agreed timeframe.

Warranty

All products are covered by manufacturer warranties, which vary by product and are detailed at the point of purchase.

If you have any questions regarding returns or suitability, please contact us before ordering at support@workplaceadjustments.in